Shipping Policy

All our Green Tea and Herbal Tea orders are freshly packed to protect flavour and aroma. Orders are processed within 1–2 business days of payment confirmation, Monday to Saturday, excluding public holidays. Orders placed after 2 PM IST are processed the following business day.

We currently ship across all serviceable pin codes in India through our trusted courier partners. If your pin code is not serviceable at checkout, please contact us and we will let you know alternate delivery options where possible.

Estimated delivery time from the date of dispatch:

• Metro cities: 2–4 business days
• Other urban areas: 4–6 business days
• Remote / rural pin codes: 6–9 business days

Delivery timelines are estimates provided by our courier partners and may vary due to weather, regional restrictions, or courier delays beyond our control.

We offer free shipping on prepaid orders above ₹499. For orders below this value, a flat shipping fee of ₹49 is applied at checkout. Cash on Delivery (COD) orders, where available, carry an additional COD handling fee shown at checkout before you confirm your order.

Once your order is shipped, you will receive a shipping confirmation email/SMS with your tracking number and courier partner link. You can also track your order status anytime from the "Track Order" section on our website or your account dashboard.

Because our teas are a consumable FMCG product, every order is sealed in food-grade, moisture-resistant packaging to preserve freshness during transit, and cushioned to prevent damage. Please inspect your package on delivery and note any visible damage with the delivery agent before accepting.

If your order has not arrived within the estimated delivery window, or arrives damaged, please contact us within 48 hours of the expected / actual delivery date with your order number and, if applicable, photos of the damaged package. We will coordinate with our courier partner and arrange a resolution — replacement or refund — for genuine cases.

Please double-check your shipping address at checkout. We are not responsible for delays or non-delivery caused by an incomplete or incorrect address. If you notice an error, contact us immediately — we can update the address only if the order has not yet been shipped.

If you order multiple products together, they may occasionally be shipped separately depending on stock location and packaging requirements, at no extra cost to you. You will receive tracking details for each shipment.

For any shipping-related questions or order tracking assistance, reach out to us:

Email: sakshamarora11@gmail.com
Phone: +91-9654218929
Hours: Monday to Saturday, 10 AM – 6 PM IST