Return and Exchange Policy

Our Green Tea and Herbal Tea are FMCG (Fast-Moving Consumer Goods) — consumable food products. For reasons of hygiene, freshness, and food safety, products once sold are non-returnable and non-exchangeable once the seal or package has been opened.

We do, however, stand behind the quality of what we ship. If something arrives wrong, damaged, or defective, we will make it right — see below.

You may request a replacement or refund only in the following cases:

• You received a damaged or leaking package
• You received the wrong product or wrong quantity
• The product is found to be defective or expired at the time of delivery
• The outer seal was tampered with before delivery

Requests outside these cases — such as a change of mind, taste preference, or ordering the wrong item yourself — cannot be accepted once the order has shipped.

Please inspect your order as soon as it arrives. Any issue covered under our policy must be reported to us within 48 hours of delivery, along with your order number and clear photos or a short video of the product and its packaging. Requests raised after this window may not be eligible for resolution.

To start a return, exchange, or refund request:

• Email us at our support address with your order number
• Attach clear photos of the product, the packaging, and the shipping label
• Briefly describe the issue you faced

Our team will review your request and respond within 2–3 business days with the next steps.

Once we receive your request, our team verifies the issue using the photos, order details, and courier delivery records. In some cases we may request the unopened product to be shipped back to us before approving a resolution. Any return shipping in such cases will be coordinated and covered by us for genuine, verified cases.

Where a replacement is approved, we will dispatch the correct or fresh product to you at no additional cost, using the same shipping timelines as a new order. You will receive a fresh tracking number once it is shipped.

Where a refund is approved instead of a replacement:

• Prepaid orders are refunded to the original payment method
• Cash on Delivery (COD) orders are refunded via bank transfer or UPI, details for which will be requested separately

Approved refunds are processed within 5–7 business days, though it may take a few additional days for the amount to reflect depending on your bank or payment provider.

Orders can be cancelled and fully refunded only before they are dispatched. Once an order has been shipped, it cannot be cancelled, and standard return eligibility rules above will apply instead.

We are unable to accept returns or issue refunds where:

• The product seal has been opened and the product consumed or partially used, outside of a verified defect
• The claim is reported after the 48-hour window
• Photos/video evidence is not provided when requested
• The issue is due to incorrect address or unavailability at the time of delivery

For any return, exchange, or refund related questions, reach out to us:

Email: sakshamarora11@gmail.com
Phone: +91-9654218929
Hours: Monday to Saturday, 10 AM – 6 PM IST