Privacy Policy

Welcome to our store. We specialise in premium Green Tea and Herbal Tea, delivered fresh from garden to cup. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or purchase our products. By using this site, you agree to the practices described below.

When you place an order or create an account, we collect the information needed to serve you:

• Your name, email address, phone number, and billing/shipping address
• Order details such as the teas you purchase and your order history
• Payment information, which is processed securely by our payment partners — we never store your card details on our servers
• Device and browsing data such as IP address, browser type, and pages visited, collected automatically through cookies

We use your information to process and deliver your tea orders, send order confirmations and shipping updates, respond to your queries, and improve our products and website experience. If you opt in, we may also send you offers, new harvest announcements, and brewing tips. You can unsubscribe from marketing emails at any time using the link in any email.

All payments on our store are processed through secure, PCI-DSS compliant payment gateways. Your transaction data is encrypted using SSL technology. We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse.

Our website uses cookies to keep your cart active, remember your preferences, and understand how visitors use our site so we can improve it. You can disable cookies in your browser settings, but some parts of the store — such as checkout — may not work properly without them.

We do not sell or rent your personal information to anyone. We share it only with trusted service providers who help us run the store — payment gateways, shipping and courier partners, and analytics tools — and only to the extent needed to fulfil your order or comply with the law.

Our Green Tea and Herbal Tea are FMCG (Fast-Moving Consumer Goods) — consumable food products. For reasons of hygiene, freshness, and food safety, all products are non-returnable and non-exchangeable once shipped.

However, your satisfaction matters to us. If you receive a damaged, tampered, or incorrect product, please contact us within 48 hours of delivery with your order number and clear photos of the product and packaging. After verification, we will arrange a replacement or refund for genuine cases.

Orders once placed cannot be cancelled after they have been dispatched.

We retain your order and account information only for as long as needed to serve you and to meet legal and tax requirements. You may request access to, correction of, or deletion of your personal data at any time by contacting us. We will respond to all genuine requests within a reasonable timeframe.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page, with the updated date shown at the top.

If you have any questions about this Privacy Policy, your data, or an order, please reach out to us:

Email: sakshamarora11@gmail.com
Phone: +91-9654218929
Hours: Monday to Saturday, 10 AM – 6 PM IST